North Ridge Exteriors
Effective date: October 1, 2026
North Ridge Exteriors (“we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, protect and disclose personal information when you visit our website, request a roof assessment or communicate with us.
Information We Collect
We collect information you provide, including your name, email address, telephone number, property address, approximate roof age, preferred appointment date and time, and details about your roof or service needs.
When you communicate with us, we may retain those communications and related appointment or service records.
Our website and hosting services may collect technical information, such as your IP address, browser type and pages visited, to operate and protect the website.
How We Use Your Information
We use your information to:
Respond to questions and service enquiries.
Arrange and confirm roof assessments.
Send appointment reminders and service updates.
Prepare estimates and deliver requested services.
Maintain customer records and meet legal obligations.
Send promotional communications where we have the required consent.
Submitting an assessment request does not automatically subscribe you to promotional emails or text messages.
Consent and Your Choices
We collect, use and disclose personal information with your consent or as otherwise permitted or required by law.
You may withdraw consent by contacting us, subject to legal or contractual restrictions. We will explain any effect this may have on our ability to provide services.
Consent to promotional communications is optional and is not a condition of purchasing our services.
Service Providers and Information Sharing
We use GoHighLevel (GHL) to manage enquiries, customer information, appointments and communications. We may also use website hosting, email, messaging and other service providers to support our business.
We share only the information reasonably necessary for these providers to perform their services, and require appropriate protection of that information.
Information may be stored or processed outside Canada, including in the United States, and may be subject to the laws of the country where it is processed.
We do not sell or rent your personal information. We do not share mobile telephone numbers or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. SMS consent records may be shared with providers as necessary to deliver our messages.
We may disclose information when required by law or when legally permitted to protect rights, safety or prevent fraud.
Text Messages and Emails
If you opt in to text messages, North Ridge Exteriors may send appointment confirmations, reminders and service-related updates. Promotional messages will be sent only with appropriate consent.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe from text messages or HELP for assistance. You may also contact us using the details below.
You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.
Cookies and Website Technologies
Our website may use cookies or similar technologies to support website operation and remember preferences. You can manage cookies through your browser settings, although some website features may be affected.
If we introduce additional analytics or advertising technologies, we will update this policy and provide any notices or consent choices required by law.
Security and Retention
We use reasonable safeguards appropriate to the sensitivity of the information to help protect it against unauthorized access, loss, misuse or disclosure. No electronic system is completely secure.
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting and recordkeeping requirements. Information no longer needed is securely deleted, destroyed or anonymized.
Access, Corrections and Privacy Concerns
You may contact us to request access to your personal information, correct inaccurate information, ask about our privacy practices or raise a concern. We may verify your identity before responding.
Access and deletion requests are subject to applicable legal requirements and exceptions. If we cannot fulfil a request, we will explain why.
You may also raise an unresolved privacy concern with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.
Updates
We may update this policy as our practices change. The current version and effective date will appear on this page. Where required, we will notify you of material changes and obtain additional consent.
Contact Us
For privacy questions or requests, contact:
North Ridge Exteriors
Attention: Privacy Officer
Email: [email protected]
Phone: 519-694-4960
Mailing address: 68 Kipling Ave, London, Ontario Canada N5K1K2